The shipping cost is outrageous. Are you overcharging me?
This is a common misconception people have when they see the shipping total for their order! Shipping costs are calculated by the individual carriers (United States Postal Service, UPS, etc.), not by us. However, if you think you are being overcharged and you want to check the rate for yourself, you can do so with the USPS Postage Calculator.
1. Enter 59834 in the "FROM" ZIP code box.
2. Enter YOUR shipping ZIP code in the "TO" ZIP code box.
If your order contains fuse:
- Check the box ahead of "Hazardous Materials."
- Check the box ahead of "Requires Ground Transportation."
3. Click the rightmost icon, "Calculate price based on Shape and Size."
4. Enter your cart weight plus 3 oz (we add 3oz to every cart to account for the box and packaging materials).
5. Click the third icon, "Package," to view the available rates.
- Add $.50 to the cost of a Retail Ground or First Class price.
- Add $1.00 to the cost of a Priority Mail price.
PLEASE NOTE: We rarely, if ever, use Flate Rate Priority boxes. Fuse CANNOT travel via Priority Mail, most other items do not fit in these boxes, and they're often more expensive.
Will you store my credit card information?
Your credit card information is never recorded by our system. Instead, a special "token" - for use only in this store - is saved by our payment processor. The token instructs payment processor to use a credit card but it doesn't contain any of your credit card details. Thus, using a card (or even saving one to your account for future use) is not only secure; it's convenient!
Can I return an item?
Yes, but we don't pay for the return shipping, we don't refund the original shipping, and there may be up to a 15% restocking fee, depending on the reason for the return.
If you need to return or exchange an item due to an error on our part, just contact us and we'll take care of you.
How do you count such large volumes of tubes and plugs?
Fortunately, we don't have to count tubes and plugs by hand (but sometimes we do, just to be thorough!). We have highly accurate machines and scales that we use to weigh out bulk orders. Of course, the scales are not always perfectly accurate, so we try to always include a few extras to ensure your order includes the quantities you pay for.
Do you ship to Canada or other countries?
Unfortunately, no. Both the United States Government and our shipping service restrict our sales/shipping to within the United States.
Do you ship __________ to the state of __________?
We can ship everything we sell to all 50 states.
How much does it cost to ship __________ to __________?
We don't set the shipping costs; the USPS does, based usually on distance. Simply put, the further away you are from us, the more postage you will pay (the distance is not measured in miles, it's measured in "zones" determined by the USPS).
Conveniently enough, the shopping cart will calculate shipping costs for you prior to completion of checkout. Simply add the items to the cart, view your cart, and "Estimate Shipping Cost."
How do I place an order? Can I call in my order?
We don't/can't accept phone orders. It is safer, faster, and significantly easier to place your order via the website. Just add the items you wish to purchase to your shopping cart, and proceed with the checkout process. That being said, don't hesitate to contact us if you encounter any issues.
Why is there only one shipping option displayed?
When it comes to shipping fuse or novelty fireworks, there is only one viable option and that is USPS Retail Ground. Fuse and novelty fireworks are considered hazardous materials and are not allowed on commercial planes. It must travel by "ground" only (or by boat).
How long will it take a package to get to __________?
Click HERE for a map of the approximate delivery times (based upon declared Service Standards) for USPS Parcel Post. Please remember that "days" typically refers to "business days," meaning Monday-Friday. Also remember that situations sometimes arise that could delay delivery. Postal carriers are human, too.
I'd like to try a product before I buy. Can you send me a sample?
Sure thing! We'll gladly include free samples with any paid order. Just tell us in the Comments box during checkout what item(s) you would like to sample (please be specific), and we'll include it with your order.
Do you sell black powder, chemicals, other sizes/colors of tubes, or __________?
Everything we sell is listed on the website, as-is.
Do you carry __________ and is it in stock?
Everything we carry is listed on the website, and unless it displays as unavailable, it should be in stock.
How long will it take CannonFuse.com to ship my package?
Most orders are shipped the same or next day of payment, but sometimes it takes longer. We do our best to ship everything as fast as possible.
Did you get my order? Did you ship my order? Where's my order?
You will automatically receive e-mails informing you of the progress of your order status. However, we also strongly encourage creating a user account, so you can log in and check the status of your order(s) at your convenience.
Will my package have a tracking number?
Yes, every package has a tracking number, which is sent to you once your order has shipped. You can also log in to your account to view your package status/tracking information at any time.
Alternately, you can track your package via USPS.com.
Why does the USPS have no record of my tracking number?
The USPS system hasn't been updated; wait a while and check again.
I checked the tracking on my package and it hasn't moved for days. What's going on?
Mail doesn't just sit. Typically when a tracking status shows "In Transit..." it means your package hasn't been scanned at the next location yet.
I received an e-mail stating my order had shipped, but I haven't received it. What's the delay?
CannonFuse.com has no control over the speed of the delivery process. Please remember that fuse can only be sent via Retail Ground (USPS Parcel Post), so it can sometimes take longer than regular mail. Rest assured, everything always shows up - eventually!
I e-mailed you 8 minutes ago and still haven't received a reply. Why are you ignoring me?
CannonFuse.com replies to 100% of the e-mails we receive. Our first priority is getting orders shipped; our second is answering e-mails.
I'm paying with a check/money order. To whom do I make it out?
CannonFuse. Be sure to either print out your invoice or include your order number.
Fireworks are illegal in my state. Can you ship me fuse?
If you are over 18 years old, fuse is legal to buy, have shipped to you, and possess in all 50 states. Fuse is not considered "fireworks."
Do you charge HAZ-MAT fees for shipping fuse or other items?
Don't see your question here?
No worries! Please contact us with your question and we'll get back to you ASAP!