HOW DO I JOIN THE LOYALTY PROGRAM?
Customers who create store accounts are automatically enrolled. If you don't have an account yet, you can join the Program PLUS receive 25 reward points just by creating your account! You will have an opportunity to do so throughout the checkout process.
HOW DO I EARN POINTS?
- Create an account. Not only does this make managing your current and future orders much easier, but you'll receive 25 rewards points just for doing so.
- Shop! You receive one (1) reward point for every $2.00 spent on products in the store. Orders utilizing discount codes are not eligible to redeem rewards points.
- Ship! You do not receive points for the cost of shipping, but if you purchase Signature Confirmation ($2.65) during checkout, you receive one (1) point. You'll also receive one (1) reward point for every $2.00 of Shipping Insurance purchased during checkout.
- Review products you've purchased. You can earn up to 25 reward points for written reviews. Please note that receipt of these points will be pending until the rating/review is approved by an administrator.
HOW DO I USE MY POINTS?
First, you need to be signed in to your store account. If you have accrued enough reward points for a discount, the store will automatically calculate the discount for you upon checkout. You can adjust the maximum number of reward points you wish to spend on the order on the cart page.
Each reward point is worth $0.05, and the maximum discount you can redeem is 100% of your order subtotal (the total before shipping). For example:
George is in the process of checking out. His order total, before shipping, comes to $69.86. George has been saving his rewards and has 1,538 points at his disposal. He uses the maximum allowed amount for this order (1,380 points), which brings his subtotal down to $0.86! Add in a little bit for shipping, and George has not only saved himself a good chunk of money, but also earned 34 reward points!
WHAT IF I DON'T WANT TO CREATE AN ACCOUNT?
You aren't required to create an account, but we strongly encourage you to do so! Having an account makes your life easier, it makes it easier for us to help you if there is ever an issue with one of your orders, and it's the only way you can take part in the Loyalty Program.
WHAT IF I CANCEL/RETURN AN ORDER?
When an order receives a status of "Paid," reward points are credited to your account. After that, you can access all things related to your reward points via the "Account Details" page in the "Reward Points" section of your account. If an order is canceled or refunded, the corresponding reward points will be withdrawn from your rewards account.
